On Fri, 9 Dec 2005 22:55:25 GMT, "Steve Horrillo"
Their website is still up and makes no mention of a problem. It also states that they are a member of the BBB Online program. Here is what BBB has to say:
1sourceautowarranty.com 7935 E. Prentice Ave., #400 Greenwood Village, CO 80111
Principal: Kathy Connelly, Customer Service Manager Phone Number: 888-905-5700 Web Site Address: www.1sourceautowarranty.com Membership Status: yes Date Joined BBB: 08-22-05 Type of Business: Auto Warranty Plans
The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.
BBB MEMBERSHIP
This company has been a member of this Better Business Bureau since August 2005. This means it supports the Bureau's services to the public and meets our membership standards.
PROGRAM PARTICIPATION
The company participates in the Bureau's Membership Identification Program. This company participates in BBBOnLine. This company has agreed to use special complaint handling procedures including mediation and arbitration if necessary to resolve disputes. This company participates in the Denver-Boulder BBB Complaint Extranet Program. This means the company has agreed to expedite the handling of any complaints filed with the Bureau.
NATURE OF BUSINESS
This company offers several vehicle service agreements including short term and long-term warranties.
CUSTOMER EXPERIENCE
Based on BBB files, this company has a satisfactory record with the Bureau. Any complaints processed by the Bureau in its three-year reporting period have been resolved. The number and type of complaints are not unusual for a company in this industry. On December 2, 2005 the BBB learned that the Hawaii Division of Insurance had suspended operations of this company. The BBB hs been unable to confirm with government or law enforcement agencies in Hawaii or Colorado to respond to questions. The BBB urges consumers to be cautious in purchasing any products from this company until more details are made available.
December 9, 2005 --------------------------------------------------------------------------------------------------------
During a period of time within the last 36 months, the company offered limited coverage 1 month-1000 mile warranties to eBay sellers with the buyer being the beneficiary. The majority of the complaints listed herein are the result of those warranties. The company has since ended its business relationship with eBay, has met with the Bureau regarding the matter of delayed responses and has made a commitment to respond to any issues within the Bureau's timeframe.
The company is committed to resolving any issue internally through its internal Review Board. In the event of any dissatisfaction, please contact Kathy Connelly, Customer Service Manager at (888) 741-1940.
To have a "Satisfactory Record" with the Bureau, a company must be in business for at least 12 months, properly and promptly address matters referred to it by the Bureau, and be free from an unusual volume or pattern of complaints and law enforcement action involving its marketplace conduct. In addition, the Bureau must have a clear understanding of the company's business and no concerns about its industry.
When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.
Closed Complaints Number of complaints processed by the BBB in last 36 Months: 202 Number of complaints processed by the BBB in last 12 months: 16
Complaints Concerned Advertising Issues: 1 Outcome of the complaint - Resolved: 1
Sales Issues: 8 Outcome of all complaints - Resolved: 6; Company made good faith effort to Resolve: 2
Delivery Issues: 1 Outcome of the complaint - Resolved: 1
Repair or Service Issues: 7 Outcome of all complaints - Resolved: 7
Guarantee or Warranty Issues: 159 Outcome of all complaints - Resolved: 135; Delayed Resolution: 10; Company made good faith effort to Resolve: 14
Refund or Exchange Issues: 6 Outcome of all complaints - Resolved: 3; Delayed Resolution: 2; Company made good faith effort to Resolve: 1
Contract Issues: 16 Outcome of all complaints - Resolved: 15; Delayed Resolution: 1
Customer Service Issues: 2 Outcome of all complaints - Resolved: 2
Credit or Billing Issues: 2 Outcome of all complaints - Resolved: 2
LICENSING INFORMATION
Many local municipalities, townships, and counties have registration, bonding and-or licensing requirements. The Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Permit and license requirements for regulated industries in the state of Colorado can be viewed at the following website: www.state.co.us-govdir-permits.html.
ADDITIONAL TELEPHONE NUMBERS
Additional phone numbers for this company include: (303) 741-1940.
EDUCATIONAL-GENERAL COMMENTS
The Federal Trade Commission offers the following advice when choosing a warranty.
Although not required by law, written warranties come with most major purchases. When comparing written warranties, keep the following in mind:
* How long does the warranty last? Check the warranty to see when it begins and when it expires, as well as any conditions that may void coverage.
* Who do you contact to get warranty service? It may be the seller or the manufacturer who provides you with service.
* What will the company do if the product fails? Read to see whether the company will repair the item, replace it, or refund your money.
* What parts and repair problems are covered? Check to see if any parts of the product or types of repair problems are excluded from coverage. For example, some warranties require you to pay for labor charges. Also, look for conditions that could prove expensive or inconvenient, such as a requirement that you ship a heavy object to a factory for service, or that you return the item in the original carton.
* Does the warranty cover "consequential damages?" Many warranties do not cover damages caused by the product, or your time and expense in getting the damage repaired. For example, if your freezer breaks and the food spoils, the company will not pay for the lost food.
* Are there any conditions or limitations on the warranty? Some warranties provide coverage only if you maintain or use the product as directed. For example, a warranty may cover only personal uses÷as opposed to business uses÷of the product. Make sure the warranty will meet your needs.
For more information, visit the Federal Trade Commission's entire publication at
