On Wed, 14 Sep 2005, Ted B.
You really need to watch it with these all-none statements of yours..."all Otto-cycle engines are most efficient at 40% of redline", for instance, and "all companies say that customer service is their number one priority".
Some of us don't screw around giving "Yes, sir! Right away, sir! Three bags full, sir!" treatment, so-called "good customer service", to those who do not deserve it.
People who contact my company, for instance, often are tired of wasting money and time on what turns out to have been nothing but advertising hype and nonsensical pseudoscience. They aren't in the market for a golfing buddy or a dinner companion, they're in the market to fix their can't-see-at-night problem or get their research study back on track. It You might be surprised at how well people respond to a hardline no-BS approach.
new pet peeveI absolutely can't stand when people do that, and once again, I'll try and explain. Motorcycles are a little better in that situation because you can squeeze them into small spaces and they...
Customer service is NOT smiling and wearing a nametag and making eye contact and using the customer's first name and asking the customer to take a short survey and all that other stupid crapola the MBAs think it is.
DS
